Tap Telehealth in Algonquin

Tap Telehealth connects patients to quality healthcare. In just a few minutes, our doctors can assess your symptoms, recommend treatments, and even send prescriptions to your local pharmacy.

We’re here to remove barriers to care, empowering patients to take charge of their health with just a tap.

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We understand you may have questions

We understand you may have questions about Tap Telehealth appearing on your utility bill – and we appreciate that.
 
For nearly 20 years, I’ve cared for communities just like yours in my home state of Texas. I have personally seen the damage that gaps in healthcare access can cause, and I’ve watched families struggle with impossible choices:
  • overwhelming ER visits for simple issues
  • urgent care centers with hours-long waits, or
  • suffering through the night because help feels out of reach.


That’s why I’m bringing Algonquin the same service I’ve quietly provided my own friends and family for two decades: real medical guidance through simple text messages, available when you actually need it.

While other services require appointments weeks out, complex apps, or connecting you to random call center doctors who don’t know your community, we’ve partnered with the Village of Algonquin to offer something different – direct access to me and my team of physicians who know and have served communities like yours for years.

When your child wakes up with a fever while you’re getting everyone ready for school, or you develop that painful UTI on a Sunday evening, you simply text us like you would a trusted friend who happens to be a doctor. Within minutes, not hours or days, we can assess your situation, provide guidance, and when appropriate, call in affordable prescriptions to your neighborhood pharmacy.This isn’t about adding another fee – it’s about ensuring no family in Algonquin has to face the healthcare system alone, bringing back that security of knowing a doctor who knows you is just a text away.

“This was our first time using a telehealth service!
This saved me soooo many trips into the doctors office.”

-TROUP RESIDENT

Frequently
asked questions

Frequently asked questions

The Village of Algonquin has partnered with MD Health Pathways to provide residents with convenient access to Tap Telehealth. Every household in Algonquin will automatically be included so no family is left out—but the choice is always yours. If you prefer not to participate, you can easily opt out.

Beyond helping individual households, this service also supports Algonquin as a whole:
  • No cost to the Village of Algonquin — the program is fully funded through the $6 fee collected from Algonquin utility customers.
  • True universal access — includes all residents (insured, uninsured, underinsured, non-English speakers, tech-limited households).
  • Reduced school absenteeism — timely care helps prevent avoidable illness-related absences.
  • Public health alerts — built-in text alerts for flu, heat, or air quality issues.
  • Lower family costs — flat, predictable monthly fee instead of unexpected medical bills.
  • Community-wide benefit — reduces 911 call volume, frees ambulances for emergencies, and increases health equity across Algonquin.
The program is expected to launch in November 2025.
 
The program is designed to be simple, predictable, and affordable:
  • $6 per month, per household – one flat fee that covers everyone at the address (up to 10 people).
  • Unlimited visits – no limits on how often you can use the service.
  • No copays, no per-visit charges, no insurance required.
There are no hidden fees. The flat monthly charge is the only cost for covered services.
 
Any residential utility accounts within the Village of Algonquin is eligible to use Tap Telehealth regardless of insurance coverage, Medicaid status, or Medicare status. No one is excluded based on their insurance situation.
 
The utility bill is simply the easiest and most reliable way to reach every household. Participation is completely optional—you can opt out at any time.
 
Tap Telehealth is built for the everyday health needs of Algonquin families. With one flat monthly fee, your household can access care for:
  • Everyday urgent issues: coughs, colds, flu, sore throats, ear infections, sinus infections, UTIs, minor injuries.
  • Skin concerns: rashes, acne, allergic reactions, insect bites, minor burns.
  • Medication management: safe refills, dosage questions, and prescription adjustments (excluding controlled substances).
  • Mental health support: guidance and referrals for stress, anxiety, and depression.
  • Preventive health guidance: wellness advice, chronic condition check-ins, and healthy living support.
  • Prescriptions: sent directly to any licensed pharmacy you choose.
  • Referrals: for labs, imaging (X-rays, MRIs), and specialty care at affordable community partners.
  • Unlimited family-wide access: up to 10 people in the home, no limits, no copays, no surprise bills.
Your privacy is our top priority. Tap Telehealth is a HIPAA-compliant healthcare provider, which means your medical information is protected by the same federal laws as any hospital or doctor’s office.Here’s what that means for you:
  • No data sharing with the Village or utility department; – The Village of Algonquin will never see your health information. They only handle billing.
  • Secure communication – All messages are encrypted end-to-end.
  • Strict safeguards – We follow HIPAA and federal security standards to protect your medical records.
  • No selling of data – We do not sell or share your health information with third parties.
  • You control your care – Your medical information stays between you and your Tap Telehealth provider.
Think of it this way: the utility helps collect the $6 monthly fee, but your healthcare and your health data remain completely separate and private.
 
Myth: The Village of Algonquin will see my private health records.Fact: They will never see your medical information. The village only handles billing.
 
Myth: My information could be sold to third parties.Fact: Tap Telehealth does not sell or share your data with anyone. Ever.
 
Myth: My family’s health records could be exposed in a data breach.Fact: Tap Telehealth uses strict federal security standards and safeguards to protect against unauthorized access.