How it works

Tap Telehealth is a text-based telehealth solution which provides you with the care you need when you need it.

You sure can! Although all care must begin with a text, we have the capability to move to a virtual video call or phone call, depending on your preference.

Although many of our patients love to sign up ahead of time (and we encourage you to), it is not required to register first. You can simply text in, and you will be give the link to sign up during your treatment.

Anyone who is a water utility bill customer within:

• Ferris, Texas
• Henderson, Texas
• Troup, Texas
• Crandall, Texas
• Mabank, Texas

Anyone who resides within the county limits of Chesterfield County, South Carolina.

Our payment model is simple. We charge a small monthly fee (less than $10!) on your water utility bill that covers an entire household (up to 10 people). For this low cost, you will have unlimited access to our medical team 7 days / week for 14 hours per day during our operating hours. You can use our services 10 times per day, or 1 time per day, you are not charged per use, only the monthly fee.

Our providers are ready and eager to treat you any time between the hours of 8:00am-10:00pm CST. Feeling sick outside of our hours? Go ahead and send us a text, we will get back to you first thing in the morning.

Just how you would text a friend, you send us a text when you need us. No app is required. If you are located in Texas, text (972) -499-5060, if you are reaching out to us from South Carolina, text (843) 310-3138. You can initiate a text by sending “I would like to speak with someone for medical care”.

No. If you are experiencing a medical emergency, please dial 911 immediately. In the case that one of our providers identifies your case as an emergency, we will assist you in getting you quickly the care that you need and stay with you for every step.

You bet. Our platform is HIPAA compliant and your medical information will never be shared with City officials or any 3rd parties. Your care is safe with us.

We get it. We would be sad if this wasn’t available in our city, too! If you want to bring our services to your city, simply email info@mdhealthpathways.com with your city and we will reach out to your city officials.

Great question! Tap Telehealth operates under the parent company MD Health Pathways.

Absolutely. Our experienced medical team is made up of board certified Medical Doctors, Physician Assistants, and Nurse Practitioners.

No, that is the beauty of our service! There is no pre scheduled appointment required. When you need us, just shoot us a text and a provider will get back to you within 2 minutes within our working business hours.

Our hours are from 8am-10pm CST.

MD Health Pathways’ home office is in Dallas, Texas.

Nope. We will never ask for a co-pay or request any payment aside from your small monthly utility bill.

We treat patients of all ages, from infants to geriatric individuals. Our experienced providers are equipped to offer comprehensive care for every stage of life, including pediatric care for infants and children, adolescent care, adult health services, and geriatric care tailored to older adults.

Yes, our Tap Telehealth providers can prescribe medications and offer medication refills as needed. The only exception is that we do not prescribe narcotic medications. Our goal is to provide safe and effective care for a wide range of non-emergency health needs.

Yes, we can provide school and work notes after your visit.