“Tap Telehealth FAQs: Your Burning Questions, Answered Here!”
Alright, let’s get real! We know you’ve got questions about Tap Telehealth, and we know that some of them might feel a little “too afraid to ask.” But here’s the thing: We’re all about transparency, so we’re putting it all out there! No question is too silly, too basic, or too complicated, and we will always do our best to provide you with the right information, and the right care.
So, let’s dive right in and address those burning questions you might have about Tap Telehealth.
(The FAQs)
Q: Is this “real” medical care?
A: Absolutely! We’re not just a bunch of bots behind a screen. Our providers are licensed, qualified healthcare professionals with real-world experience, who really care about their patients. Think of us as your friendly neighborhood doctors who are using technology to make healthcare more accessible and affordable to you!
Q: What can you actually treat through text?
A: Great question! We can help with a wide range of common conditions, from colds and flu to allergies, rashes, UTIs, minor injuries, and even ongoing support for chronic conditions and mental health concerns. If you are unsure if we can help, then just ask! If we can’t handle your situation we will be sure to help you figure out what is the best approach for you!
Q: Do I need a video call to use your service?
A: Nope, not always! While we can do audio or video calls if needed, we actually start with a simple text message. We are not always about face-to-face contact, we know your time is valuable and we try to make it as simple as possible for you. It’s all about getting you the right care, the most convenient way.
Q: What happens if you think I need to be seen in person?
A: Safety is always our top priority. If our providers think you need an in-person examination or treatment, we’ll guide you to the right place – whether it’s your primary care physician, a specialist, or an urgent care clinic. We will help you navigate your next steps, whatever they are.
Q: How much does it cost? Are there any hidden fees?
A: We offer a simple, flat monthly subscription that covers your entire family. No co-pays, no surprise bills, no hidden fees. Just one straightforward fee for unlimited care! We know healthcare can be complicated, but we’re trying to make it as easy as possible for you.
Q: What if I already have insurance and a telehealth provider?
A: That’s great! We think you are doing a great job taking care of your family. However, we know that not everyone can make it to an appointment with their primary care physician, and that the wait times for your standard telehealth are often long. We’re here for all your everyday medical care needs, the things you just can’t get to your regular doctor for. We’re here to bridge the gap when your other options aren’t available to you. We are not a replacement, but an addition to your medical arsenal.
Q: How fast will I get a response?
A: We pride ourselves on our quick response times! Our average response time is just a couple of minutes, so you can get the care you need without waiting and without an appointment.
Q: Is Tap Telehealth HIPAA compliant? Is my data safe?
A: Absolutely! We take your privacy very seriously. Our systems are fully HIPAA compliant. While we take all precautions to protect your data, we want you to know that we will ask you to agree to our terms that acknowledge that your data is safe with us, but it is possible that information that is being transferred between your cellular provider and us may not be secure as our servers are.
Q: What if I need a prescription?
A: If a prescription is needed, our providers can send it directly to a pharmacy near you, and we can even help you shop for the lowest cost prescription. We’re here to make sure you get the right medications at an affordable price.
Q: Can you really help me with my mental health through text?
A: While we know it seems strange, a lot of people prefer to talk about mental health symptoms using text. We can provide support, coping strategies, and medication management for various mental health concerns via text with established patients. However, if you are having a mental health emergency we will recommend that you seek immediate in person medical attention.
Q: What if I’m still confused or have more questions?
A: That’s totally fine! We’re here to help you understand everything. You can always reach out with more questions, and we will keep working with you until you feel confident and comfortable. We are here to be a partner in your health journey.
We hope this FAQ helped clarify some things! We are here to take the mystery out of getting medical care. And honestly we are people just like you, and we want to provide a medical platform where you feel safe and supported.
Ready to experience the Tap Telehealth difference? Tap into our services today and let us answer all of your health care needs!
