“Tap Telehealth FAQs: The Questions You’re Too Polite to Ask (But We’re Happy to Answer!)”
We know you’ve got some questions about Tap Telehealth, and some of them might feel a little… well, awkward to ask. But here’s the thing, we’re not stuffy doctors in a traditional doctor’s office. We believe in transparency, and that no question is too silly, too basic, or too complicated to ask!
So, let’s dive right into those burning questions you might have – the ones you might not want to say out loud – but we are ready to address!
The FAQs: Honest Answers, No Holds Barred
Q: Is it really safe to get medical care through text messaging?
A: We get it; texting your doctor sounds like something out of a sci-fi movie. But we’re not about to recommend anything that isn’t safe! Our providers are licensed healthcare professionals, and we have safeguards in place to ensure a secure and effective experience. We also make sure that you get the right care, whether that’s with us, or somewhere else.
Q: How can a doctor really diagnose me without seeing me in person?
A: Okay, we know that this one might seem strange, and to be frank you are right! Nothing beats an in person evaluation! But we can tell a lot from your descriptions, and even a quick photo can really give us insight. And for most common issues, that’s all we need. We can also do an audio or video call if that will help us make a better assessment! We are professionals and we know what we are doing.
Q: What if my issue is serious? Can you handle emergencies?
A: We are experts at triage. If we feel like you need in person treatment, we will help guide you to the best place to get the care you need! We are designed to be the front door to healthcare and to make sure you get to the right place at the right time, whether that is with us or at an ER. We can’t handle true emergencies (like heart attacks, strokes, etc), and in those situations, you need to call 911!
Q: Is this just a way to get a prescription without seeing a real doctor?
A: We are certainly not a place for people to just come to get medications that they dont really need. We’re all about making sure you get the right care for you, and sometimes, that includes a prescription. We also will never provide prescriptions for scheduled substances. If we don’t think you need medications, we won’t prescribe them. It’s all about making sure you get the right care, not just doling out meds.
Q: How can you provide personalized care when you only see me through a phone?
A: We pride ourselves in being real and compassionate people! Even though you are on your phone and I am on my phone, we still want to be your partner in health and to make you feel heard, understood, and valued. Our approach may be different, but it’s still all about you!
Q: What if I need a physical exam, or other tests? Can you do that?
A: If we think you need a test or an exam that we can’t provide, we’ll be sure to help you get to the right place to get those tests done. We’re focused on helping you, whatever your situation may be. We want you to feel safe and confident in your care!
Q: Is this just a gimmick or fad? Will this even be around in a few years?
A: We built Tap Telehealth because we know it fills a real need, and we know that the needs that we address are not going anywhere. We’re here to be a long-term solution for all of your everyday medical needs. We’re not going anywhere!
Q: I have insurance and a regular doctor, why would I need this service?
A: That’s great, we think you are doing a great job at taking care of yourself! But we also know that sometimes that is not enough. We are here to help when your traditional options are not available, whether that is a long wait time with your primary care physician or those odd hours when you just cannot get ahold of them. We are also able to provide low cost medications for you, even if you have insurance! We’re here to complement your care, not to replace it.
Q: Is my information really secure and private through text messaging?
A: We take your privacy seriously, our servers are fully HIPPA compliant. But we also want you to know that the route from your cellular provider is often not as secure as ours, and we need you to acknowledge that fact. Rest assured, we’ll always keep your information safe and confidential, even though we ask you to agree to that.
Q: Can you really handle my complex medical conditions through a text message?
A: We focus on common conditions that can be managed remotely. If you’ve got something that’s complex, we will be sure to guide you to the appropriate resource. And we’re also experts in chronic disease management, and can help you manage your medications and monitor your progress using our remote monitoring devices.
So there you have it! All of the questions we often get, and a few more that you might not have been ready to ask. We’re here to make healthcare easier, more affordable, and more accessible, all while taking the seriousness out of the entire process. We’re all human, and we’re here to help.
“Ready to experience the Tap Telehealth difference? Tap into our services today and get the answers (and care) you need!”
