“Ever Wonder What Happens When You Text Tap Telehealth? Here’s the Secret Sauce!”
Okay, let’s have a little fun and talk about what happens after you send that first text to Tap Telehealth. It might seem like magic, but it’s actually a well-oiled machine working hard to get you the care you need as fast as possible. So, let’s take a peek behind the scenes, and see all that goes on after you “tap” your way into care!
The Tap: The Spark That Starts It All
So, you’ve got a question, a concern, or a symptom that you want to address. You pick up your phone, send us a text, and… well, then what happens? Think of your text message as the tap that sets our system in motion. It’s like you flipped a switch, and a whole bunch of things happen quickly and efficiently, and before you know it, we are already there for you.
The Doctor Alert: “We’ve Got a Patient!”
As soon as you send that text, our system kicks into gear. It sends an alert to our team of licensed healthcare providers. It’s like a little Bat-Signal, but for healthcare, and we are ready to spring into action. All of the doctors on the team get a notification that a patient needs assistance, and then they can immediately see your message.
The Triage Process: Matching You With the Right Expert
Once a provider has taken your request, they jump right in. Our providers are trained to quickly assess your needs and begin a text-based consult. This is where they will look for those “red flags” that will require an in-person visit. They will immediately assess if they are the best person to care for your condition or if you need to be seen at another medical facility. This process is quick, efficient and tailored to your specific needs.
The Power of Information: Accessing Medical Databases
We know it may seem like we are reading your mind sometimes, but really, we just have access to resources to help us provide you the best care. Using the information you provide, such as your phone number, and a little bit of your personal information (name and date of birth), we can securely access standardized medical databases to pull your old prescriptions, and even start a medical profile for you, much like what we do in the ER! This allows us to create the best plan for you in a very short amount of time. This allows us to quickly get you the best care while providing guidance to you.
The Conversation Begins: Your Symptoms Take Center Stage
Next, the provider will begin chatting with you, getting all of the necessary information they need to assist you. They’ll ask about your symptoms, when they started, and any other factors that may be important. They might ask you to send a picture if needed. This is where they start building a picture of your situation and start creating your care plan. This isn’t a copy and paste interaction; it’s a conversation tailored just for you.
The Treatment Plan: Guidance and Support
Based on your symptoms and conversation, our providers will develop a personalized treatment plan, which might include guidance for at-home care, over-the-counter remedies, or prescription medications. And if a prescription is needed we can send that to your local pharmacy, and we will even help you shop around to find the lowest cost prescription available to you. All the while we are guiding you and making sure that you get the right medical care. We work to get you the best care for you.
The Follow-Up: We’re Not a One-Time Event
And that’s where we differ from other places. We do not just send you on your way, we are here until you are better. We’ll reach out within 48 hours to check up on you, see how you are doing, and make sure that our recommendations are working. We will be with you every step of the way.
HIPAA and Your Privacy: Important Note
We take your privacy very seriously. All of our servers are fully HIPAA compliant, and we’ve put safeguards in place to make sure your information is safe with us. But it’s important for you to know that even though our servers are completely secure, technically the route that your text message takes from your cell phone provider may not always be HIPAA compliant and that’s why we ask that you acknowledge this limitation in our HIPAA agreement. We need you to understand that potential risk, but rest assured that we will do all we can to maintain your privacy. Your privacy and safety are of the utmost importance.
The Technology: Simple and Secure
All of this is facilitated by a secure and user-friendly technology platform designed to keep your information private and protected. We’ve worked hard to make our system as seamless and user-friendly as possible, allowing us to help you quickly and efficiently. We focus on safety and security.
The Goal: Simple, Fast, and Effective Care
So, that’s a peek at what happens when you send a text to Tap Telehealth. It’s a mix of smart technology, expert providers, and a commitment to making healthcare easier for you, all while focusing on efficiency and making sure you get the best possible care.
We’re not a bunch of robots hiding behind screens; we’re a team of people passionate about making healthcare more accessible. And the best part? It all starts with a simple text, and you are only a tap away from getting the medical care you need!
“Ready to see the Tap Telehealth magic in action? Tap into our services today and experience a better way to manage your health!”
